Shipping Policy
1. Processing Time
All orders are processed within [1-2] business days (excluding weekends and public holidays) after payment is confirmed. You will receive a confirmation email with your order details once it has been processed.
2. Shipping Destinations & Rates
We currently ship domestically within the [United Kingdom] and offer international shipping to select countries.
- Standard UK Shipping (Royal Mail 2nd Class):
- Delivery Estimate: [3-5 business days] after processing.
- Cost: [£2.95] or [FREE on orders over £50].
- Express UK Shipping (Royal Mail 1st Class / DPD):
- Delivery Estimate: [1-2 business days] after processing.
- Cost: [£4.95].
- International Shipping (Standard):
- Delivery Estimate: [7-21 business days] after processing, depending on the destination.
- Cost: Calculated at checkout based on location and order weight.
Please note: International customers are responsible for any custom fees, import duties, or taxes incurred upon delivery. These charges are not controlled by us and vary by country.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package online.
4. Shipping Delays
While we provide estimated delivery times, please be aware that shipping carriers can occasionally experience delays outside of our control, especially during peak seasons or due to unforeseen circumstances.
Returns & Exchanges Policy
We want you to be completely happy with your purchase. If you are not satisfied, we are here to help.
1. Returns Eligibility
- You have [14 days] from the date you receive your item to initiate a return.
- Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- For hygiene reasons, [final sale items, face masks, and accessories] are not eligible for return or exchange.
2. How to Initiate a Return or Exchange
- Step 1: Contact our customer service team at returns@jeemjawwad.com with your order number and the reason for return. Please do not send the item back before receiving instructions.
- Step 2: We will provide you with a Returns Merchandise Authorization (RMA) number and the return address.
- Step 3: Securely package the item(s) and mail them to the provided address. We highly recommend using a tracked and insured shipping service, as we cannot be responsible for lost return packages.
3. Return Shipping Costs
- The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., you received a wrong or defective item).
- Original shipping costs are non-refundable.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed automatically to your original method of payment.
- Please allow [5-10 business days] for the refund to appear in your account, depending on your bank or card issuer’s processing time.
5. Exchanges
- We currently offer exchanges for [size or colour], subject to availability.
- Please follow the return process above and clearly state in your email that you would like an exchange and for which item. We will ship the new item once the original is received.
6. Damaged or Defective Items
Please inspect your order upon reception. If your item is defective, damaged, or incorrect, please contact us immediately at support@jeemjawwad.com with photos of the product and we will quickly resolve the issue for you.
Contact Us
If you have any questions about our shipping and returns policy, please don’t hesitate to contact us:
Email: support@jeemjawwad.com
Phone: +44 744 942 0791
Address: Jeemjawwad, 5 Broughton Street, Manchester, M8 8RF, United Kingdom